TERMS AND CONDITIONS

MyPet App - Vane Technologies Inc. Privacy Policy

Last updated: [11/17/2024]

Welcome to Vane Technologies! By using our services, including the MyPet App, you agree to abide by the Terms and Conditions and acknowledge the Privacy Policy outlined below. These policies are designed to ensure transparency and provide a safe, secure user experience.

About Vane Technologies

Vane Technologies is a provider of advanced software development services, specializing in custom applications such as the MyPet App. The MyPet App is a platform designed to enhance pet care and management through features like health tracking, activity logging, and service connections.

Scope of MyPet App and the Site

These Terms and Privacy Policy apply to all aspects of the MyPet App and other services provided via the Site or App. By using any of these services, you agree to be bound by the conditions stated in this document.

2. Terms and Conditions

2.1 User Responsibilities

Account Registration
: Users must create an account to access features of the MyPet App or Site. You are responsible for maintaining the confidentiality of your login credentials.
Prohibited Activities
: You agree not to engage in illegal activities, misuse the services, or harm other users, animals, or third parties.

2.2 Intellectual Property

All content, software, and trademarks provided by Vane Technologies are the exclusive property of Vane Technologies unless otherwise stated. Users are granted a limited, non-transferable license to use the services for their intended purposes.

2.3 Limitation of Liability

Vane Technologies is not liable for:

User actions, including misuse of the MyPet App or Site.
Data inaccuracies resulting from third-party integrations or services.

2.4 Modifications

We reserve the right to update these Terms and Privacy Policy. Changes will be communicated through the MyPet App or Site, and continued use constitutes acceptance of updates.

3. Privacy Policy

This Privacy Policy explains how Vane Technologies and the MyPet App ("we," "us," or "our") collects, uses, and discloses your personal information when you interact with the MyPet App, visit the Site, or otherwise use our services.

3.1 Data Collection and Usage

Personal Information Collected
: We collect information such as your name, email, payment details, and pet data to provide tailored services.
Sensitive Information
: The MyPet App may collect pet health details, activity logs, and optional location data for enhanced features.
Technical Information
: Device type, operating system, and usage analytics are collected to optimize performance.

3.2 Data Use Purposes

Your information is used to:

Provide app functionalities like pet activity tracking and reminders.
Enhance user experiences through analytics and personalized features.
Process payments and secure your account.

3.3 Data Sharing

Third-Party Sharing:
- Payment processors for secure transactions.
- Service providers for hosting, analytics, and technical support.
- With your consent, third-party partners like veterinarians or pet service providers.
Legal Disclosures
: Information may be shared if required by law or to protect user safety.

3.4 Data Security and Retention

Security
: We implement encryption, access controls, and regular security audits to protect user data.
Retention
: Data is retained only as long as necessary for the app’s functionality or compliance with legal requirements.
Deletion
: Users can request data deletion by contacting
support
@vanetechnologies
.com
. Requests are processed within 30 days unless legal retention is required.

3.5 User Rights

Access and Portability
: Request access to your data or export your records by contacting us.
Correction
: Update incorrect or outdated information through account settings or by contacting support.
Deletion
: Request account deletion and data removal, subject to legal or operational obligations.

3.6 Cookies and Tracking

Cookies
: The Site and MyPet App use cookies to enhance functionality. Adjust cookie preferences through your browser or device settings.
Location Tracking
: Location data in the MyPet App is collected only with user consent and is used for specific features like pet activity mapping.

3.7 Compliance and Transparency

Vane Technologies complies with applicable privacy regulations, including GDPR and CCPA. Changes to the Privacy Policy will be communicated via email or app notifications.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to:

Communicate with you.
Provide the Services.
Comply with any applicable legal obligations.
Enforce any applicable terms of service.
Protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect:

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, email address, phone number.
Account information including your username, password, security questions.
Client support information, including the information you choose to include in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.

How We Use Your Personal Information

Providing Products and Services
: We use your personal information to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account or other transactions, managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.
Marketing and Advertising
: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention
: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
Communicating with you
: We use your personal information to provide you with client support and improve our Services. This is in our legitimate interest to be responsive to you, provide effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), run analytics, and better understand user interaction with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information as described below:

To our service providers
: We share information with vendors, contractors, and other service providers who help us run our Site, deliver services, and conduct our business.
Business Transactions
: In the event of a merger, acquisition, or sale of all or a portion of our assets, we may transfer your personal information to the new owner.
For legal purposes
: We may share information when required to do so by law, including for compliance with legal obligations or to protect and defend our rights.